Frequently Asked Questions
Am i allowed to use my own laundry bag?
Absolutely! You are allowed to provide laundry inside your own laundry bag.
But! With a few exceptions:
-
Your bag need to have a shoulder stap, if it’s over 15 lbs weight. Those stairs are brutal for the backs of our drivers.
-
It must be fully sealed, drawstring is usually how it’s done.
-
Avoid using bulky carry own luggages, we will count the total weight of the whole thing when put on a scale and not just the laundry inside it.
-
Avoid using broken bags, your precious garment is more valuable than a laundry bag, we can always provide you with one, if needed
-
You can sometimes use a kitchen trash bag in the absense of options, please use a clean one.
Do you have a same day laundry delivery service?
Yes. Last minut order pickups and same day delivery for
Wash & Fold orders is our specialty. Please do keep in
mind that Hang Dry items take 24 hours to dry up. So it
may be returned wet, if requested.
Dry Cleaning orders take 48 - 72 hours, to make sure those
hard stains get treated properly and items are pressed to
perfection.
Do you separate colors, lights, darks?
We do! We will wash your colors in cold water to avoid colors
bleeding and your whites in warm water. We avoid using hot water
since even white items like towels and sheets also loose it’s
whiteness because of ink bleeding overtime.
Do you have Wash & Press service (launder shirts)?
Yes.
Our Wash & Press service comes part of Dry Cleaning order.
It will take 2 business days to complete and deliver back to you.
Do i get a text message when driver is on his way?
Yes, we notify our customers when driver is the way to pickup
or to drop off and when delivery was completed. You will also
be able to see a picture proof of delivery if it was done at
the doorman or in the contactless delivery, if instructed.
